Refund Policy

Introduction

When you submit your intake you are charged $129, and that payment is not refundable, with one exception. If a practitioner concludes our formulas are not a good fit for you, we cancel your order and refund you in full. We start the refund within three business days of that decision, and your bank then takes its own time to post it.

You can cancel your subscription at any time, online, at Account then Subscription. Cancel at least 72 hours before your next charge date to avoid the next charge. Canceling stops future charges. It does not refund a charge already taken, and anything already shipped is yours to keep.

If something goes wrong with your order, for example it arrives damaged, is the wrong item, or does not arrive at all, tell us within 14 days at support@qenhealth.com and we will replace it or refund it.

Nothing in this policy affects any right you have under New York or California law that cannot be waived.